Unhappy Customers and the Link to Your “sinking” Bottom Line
We have all heard the story of a customer venting on google or hello peter or a similar platform. We are naming and shaming the business at the centre of a bad experience. Unfortunately, the term terrible experience could entail something as significant as a promise not being kept. Or a product functionality not aligning […]
Data Protection, Negotiations and NDAs
Following the fact that the Protection of Personal Information Act 4 of 2013 (“POPIA”) became fully effective in mid-2021, we find that the transition often results in confusion between the terms: Confidentiality Personal Information Trade Secrets The definition of confidentiality is the state of being secret or of keeping secrets. The exact scope is usually […]
Data Security, Data Breaches – Me? Noooo, Only at Big Business
Have you heard the story about the law firm that gets to work on a typical Monday just to find all their computers display a ransom message? Sound more like a legal drama than real life? What if I told you that firm was based in the small town of Saldanha, on the West Coast? […]
How to know when or if your Partner is a Contributor?
Often I spend my time helping entrepreneurs debunk the myths surrounding equity and joint venture partnerships, specifically in the context of supplier and contractor relationships. In other words, you need to assess first and foremost why you are seeking to engage with a partner. Now, this can take many forms, including shareholding and Joint Venture. […]
